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Frequently Asked Questions |
General
Level of Difficulty
Type of Renewals Available
Fees
Supporting Documentation
Paper Trail
Security Issues
Privacy Policy
Payment
Customer Service
General
Q: What is Erenewals / online new product registrations?
A: Erenewals and online new product registrations are services provided by Kelly Registration Systems. They
are electronic methods available for individuals to process their registration
/ license renewals via the internet, as opposed to a paper-based method.
Registrants / companies may submit funds via paper check or credit card, and in
cases where multiple states may be processed at the same time, registrants /
companies may combine company information into one order and one payment .
Once Kelly Registration Systems receives payment for an order, we submit the data and
renewal /registration funds to each applicable state.
Q: Will I receive my approval notice from the state faster if I use
Erenewals than if I send my renewals in by the paper method?
A: States will vary in their response time. However, since some states
directly import the files sent to them from Kelly Registration Systems, the
turn-around time is greatly reduced. Some states are able to print
certificates of registrations the same day that they receive data from KRS.
.
Q: Must Erenewals / new product registrations be used during certain times or days?
A: No. Erenewals is available 24/7. However, renewal
activity may only be available during the standard renewal cycle for a specific
state and/or program. States and programs differ on whether they wish to
allow for registrations / licenses to continue well after the renewal period.
Q: Can I register new products?
A: Some states do allow for the registration of new products or
licenses. For a list of available programs and participating states,
please visit www.kellysolutions.com/erenewals
Level of Difficulty
Q: How difficult is the process to use Erenewals or register new
products online?
A: Only basic computer skills and knowledge of the paper renewal /
registration
process is required to participate in Erenewals. For states that require
documentation to be submitted as part of the renewal cycle (such as product
labels), the registrant will need a non-secured PDF for each applicable product
and document type (label, MSDS, etc) required.
Q: Do I need a specific browser to use Erenewals?
A: No. Erenewals is compatible with Internet Explorer 4 (or higher) and Netscape 4 (or higher)
Type Of Renewals Available
Q: What renewal programs are covered by
Erenewals?
A: Kelly Registrations launched with Pesticide product renewals in December of
2000, and has expanded into a variety of other programs, such as Feed, Petro,
Dealer, Applicator and Antifreeze license programs. For a complete
list of programs, please visit
www.kellysolutions.com/erenewals
Fees
Q: How much does it cost to register or renew products / licenses electronically?
A: For most renewal and new product registrations, the user will incur
a convenience fee for each product. This fee will vary, based on the state
and license type selected. For pesticide products, a complete list of
participating states and convenience fee information is provided online.
For other programs, we will soon be adding this feature.
If you choose to pay by debit or credit card, an additional fee will be applied towards the balance due, in the amount of 4.6% for Visa, MasterCard or American Express cards, to cover applicable debit or credit card transaction fees incurred by Kelly Registration Systems.
Q: I started to process
my products, but I was asked various questions in the process.
What is the purpose of those?
A: Some states require information such as the
confirmation of a product's active ingredient, or verifying that products you
wish to cancel should no longer be found for sale in the state. To comply
with these state requirements, simply select the appropriate action, and
continue with your order.
Supporting Documentation
Q: The state requires supporting documents to be
included with my renewals. How can I submit documentation with Erenewals?
A: Kelly Registration Systems has created a web-based program that works in
conjunction with Erenewals. The program, Document Submit, allows the user
to submit supporting documentation, such as product labels, MSDS's, etc., to the
state at the same time that products are processed in Erenewals. The only
requirement is that all documentation must be saved as an unsecured PDF. (Printable
Document Format.)
Paper Trail
Q: Will I be able to print a copy of my submission?
A: At the end of the process, users will have the ability to print out a
copy of their transaction, including the product names, EPA ID numbers, (if
applicable) and the
status of each product, whether they were registered as new products, renewed, discontinued, or
cancelled. A copy of the receipt will also be emailed to the email
address that you entered into our electronic renewal system
Q: Will I get a confirmation of approval?
A: Most states will send confirmation of approvals in the same
manner that you are accustomed to. However, states may send an electronic
approve notice, in lieu of the paper certificate
Security Issues
Q: Does everyone have access to my data?
A: Each company (or their acting agent) registered in the state is given a username and
password that is unique. Each company/agent only has access to their own
registration data. Username and password information is only provided to
one person, per company. Individuals within that company are welcome to
share the information if desired, but Kelly Registrations will only provide the
log in data to one individual, per company.
Q: I lost my password. What can I do to get it back?
A: Please visit our Erenewals home page, and select the type of
program that you are interested in (pesticide products, feed, etc.) Once
accessing the applicable program, a list of appropriate contacts will be
provided.
Q: How can I be sure that my debit or credit
card information is transmitted securely?
A: Kelly Registration Systems uses SSL (Secure Socket Layer) through Verisign for debit and credit card transactions,
to ensure that all information is transmitted over the internet
securely.
Privacy Policy
Q: Will Kelly Registration Systems sell my information (such as products
registered, email address) to anyone?
A: No. All data will be kept strictly between Kelly Registration
Systems and the
state. Upon occasion, you may receive an email notice if a new state
participates in an electronic renewal/registration program,. However, your
information will never be sold to a third party.
Payment
Q: What methods of payment can I use for
Erenewals?
A: Payment may be made by paper check or by credit card. We accept Visa, MasterCard and American
Express. If you elect to pay by check, we
require a five day holding period on all checks, to ensure that funds are
sufficient, before we can apply the payment to process your order, and then
submit the data and funds to each state..
Q: How is my check matched up
with my renewal order?
A: For check orders,
please be sure to write your order number on the memo line of the check.
Q: Since my renewals will be submitted electronically, how late can I wait
to submit payment?
A: This deadline will vary, based by state. Some states allow
registrants to process their electronic renewals through us, up to the day
before the registrations expire. For a majority of states, particularly
the end-of-year renewal states, we must submit our information and payments
one business day prior to the state's deadline. Erenewals orders that are
created / processed 'on' the state's deadline will not be sent to them until the
following business day, which would then require the application of late fees.
As a reminder, payments by check must be received by KRS, no later than five business days, prior to the state's expiration date. Checks received after this cut-off time may not clear in time to be submitted before the state's deadline, and applicable late fees may be assessed.
Q: Can I send Kelly Registration Systems my data, but send the check to the
state?
A: No. The payment and renewal data must both be submitted to Kelly
Registration Systems.
Q: If I pay by check, what is the
mailing address?
A: Our mailing address is as follows: Kelly Registration
Systems
10115 Highway 142 N
Covington, GA 30014
This address will also be provided during the Erenewals process, once you elect
to submit payment by check.
Customer Service
Q: Is user assistance / technical support available?
A: For questions regarding usernames and/or passwords, or for
questions regarding a state's renewal or new product registration requirements,
please contact the appropriate state representative, as illustrated on the
webpage where you would log in.
Should you have technical support questions concerning Erenewals / new product registrations, , you may email KRS at Erenewals@Kellyreg.com or you may call our office at 1-800-803-5777, Monday through Friday, 8:00am to 5:00pm Eastern Standard Time, excluding holidays.
Last updated on 1/15/2009.