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Frequently Asked Questions |
General
Level of Difficulty
Type of Renewals Available
Fees
Discontinuance
Supporting Documentation
Paper Trail
Security Issues
Privacy Policy
Payment
Customer Service
General
Q: What is Erenewals?
A: Erenewals is a service provided by Kelly Registration Systems. It
is an electronic method available for registrants to process their registration
/ license renewals quickly via the internet. Fees and the registration data are
submitted from the registrant to Kelly Registration Systems. Kelly
Registration Systems submits your data and funds to the state, who in turn
imports the data directly into their database, reducing the time required for
manual data entry, and the errors that can result from manual data entry.
Q: Why should I use Erenewals?
A: Erenewals allows registrants to process their pesticide product
renewals in an electronic environment. Registrants are provided with a
list of products, per state, that are eligible for renewals. Registrants
simply indicate their choice to renew, discontinue or cancel products as
necessary. Registrants also can upload revised (or required) documentation
online in PDF, fulfilling each state's requirements. Once the
registrations are paid for, KRS will submit the renewal data to the states on
behalf of the registrant. This entire process provides the registrant with
a fast, efficient, and paper-free method to submit their renewal
information.
Q: Is Erenewals really any faster to use
than processing my renewals by hand?
A: Erenewals allows the registrant to speed up the renewal process via an
electronic, user friendly renewal submission process. Although
renewal funds may be paid by a check through Erenewals, debit or credit card transactions
truly are what speed up the overall processing time. By utilizing the ability to pay fees
by debit or credit card, the user bypasses the time consuming process of obtaining a
check within the company. In addition, debit or credit card transactions are
processed quickly, as there is no 'waiting time' for funds to clear before
renewals can be processed at Kelly Registrations, as well as at the
state.
Q: How does Erenewals work?
A: On a daily basis, Kelly Registration Systems sends an export to
each appropriate state, containing all products renewed and paid for, on the
previous business day. This data is transmitted to each state
electronically, and funds are provided to the state in support of the renewals
to be processed.
Q: Will I receive my approval notice from the state faster if I use
Erenewals than if I send my renewals in by the paper method?
A: States will vary in their response time. However, several states
directly import the files sent to them from Kelly Registration Systems.
This process allows for renewal information to be processed much faster than via
paper submissions.
Q: Must Erenewals be used during certain times or days?
A: No. Erenewals, being a web-based program, can be accessed at any
hour, and any day of the week.
Q: Can I register new products with Erenewals?
A: At this time, a few states are participating in New Product
registrations. The complete list can be found on www.kellysolutions.com/erenewals
Level of Difficulty
Q: How difficult is the process to use Erenewals?
A: Only basic computer skills and knowledge of the paper renewal
process is required to participate in Erenewals.
Q: Do I need a specific browser to use Erenewals?
A: No. Erenewals is compatible with Internet Explorer 4 (or higher) and Netscape 4 (or higher)
Type Of Renewals Available
Q: What renewal programs are covered by
Erenewals?
A: Kelly Registrations launched with Pesticide renewals in December of
2000, and has now expanded into a variety of other programs, such as Dealer,
Applicator and Scale license programs.
Fees
Q: How much does it cost to renew registrations / licenses electronically?
A: The cost is very straightforward. The user will incur a convenience
fee for each product renewed electronically, based on a percentage of the
registration fee. If you
choose to pay by debit or credit card, an additional fee will be applied towards the
balance due, in the amount of 4.6% for Visa, MasterCard or American
Express cards, to cover applicable debit or credit card transaction
fees incurred by Kelly Registration Systems.
Q: I started to renew
my products, but I was asked various questions in the process.
What is the purpose of those?
A: Some states require additional information, such as the
confirmation of a product's active ingredient, or verifying that products you
wish to cancel should no longer be found for sale in the state. To comply
with these state requirements, simply select the appropriate option, and
continue with your Erenewals.
Q: Some states do not require
that fees be paid for alternate brand names of the same product. How does
Erenewals
calculate those fees correctly?
A: Erenewals offers the registrant the ability to indicate if products are exempt
from the state registration fee. Products checked as such will not
calculate the fee. Please note, that this information is subject to review
by the state, and each state has the final authority to determine if products
are truly alternate brand names, or if products are considered separate
registrations.
Discontinuance
Q: What is the term "Discontinuance" and how is it used?
A: For certain registrations and/or licenses, states may require what is
called a Discontinuance Period. This period is a process by which
companies inform state departments of their intent to discontinue shipment and
sale of a product within the state. Basically, it is one step taken prior
to cancellation of a product / license by the company, and it allows time for
the remainder of the product to be cleared of the channels of trade. Many
states, if applicable, use a standard of 2 years for a product to be
discontinued before it may be canceled. However, this number varies widely
between states and agencies.
Supporting Documentation
Q: The state requires supporting documents to be
included with my renewals. How can I submit documentation with Erenewals?
A: Kelly Registration Systems has created a web-based program that works in
conjunction with Erenewals. The program, Document Submit, allows the user
to submit supporting documentation, such as product labels, MSDS's, etc., to the
state at the same time that products are processed in Erenewals. The only
requirement is that all documentation must be saved as an unsecured PDF. (Printable
Document Format.)
Paper Trail
Q: Will I be able to print a copy of my renewal submission?
A: At the end of the process, users will have the ability to print out a
copy of their transaction, including the product names, EPA ID numbers, (if
applicable) and the
status of each product, whether they were renewed, discontinued, or
cancelled. A copy of the receipt will also be emailed to the email
address that you entered into our electronic renewal system
Q: Will I get a confirmation of approval?
A: Most states will send confirmation of approvals in the same
manner that you are accustomed to. However, states may send an electronic
approve notice, in lieu of the paper certificate
Security Issues
Q: Does everyone have access to my data?
A: Each company (or their acting agent) registered in the state is given a username and
password that is unique. Each company/agent only has access to their own
registration data. Username and password information is only provided to
one person, per company. Individuals within that company are welcome to
share the information if desired, but Kelly Registrations will only provide the
log in data to one individual, per company.
Q: I lost my password. What can I do to get it back?
A: Contact Kelly Registration Systems by emailing us at Erenewals@kellyreg.com.
Further instruction will be provided upon receipt of your request.
Q: How can I be sure that my debit or credit
card information is transmitted securely?
A: Kelly Registration Systems uses SSL (Secure Socket Layer) through Verisign for debit and credit card transactions,
to ensure that all information is transmitted over the internet
securely.
Privacy Policy
Q: Will Kelly Registration Systems sell my information (such as products
registered, email address) to anyone?
A: No. All data will be kept strictly between Kelly Registration
Systems and the
state.
Payment
Q: What methods of payment can I use for
Erenewals?
A: Payment may be made in three different ways. You may write a paper
check, just as you would if submitting the renewal by mail. You may also
pay with a debit or credit card. We accept Visa, MasterCard and American
Express. Payments by credit card allow us to submit your renewals to the
state on the following business day. If you elect to pay by check, we
require a five day holding period on all checks, to ensure that funds are
sufficient, before we can process your order.
Q: How is my check matched up
with my renewal order?
A: For check orders,
please be sure to write your order number on the memo line of the check,
as opposed to referencing the order number on the check stub. To expedite
the processing of checks, we retrieve digital images of the checks online, as
they are deposited to our bank. Only the check is visible. Therefore,
checks without an order number must be researched to match a check with its
renewal program type, and then the actual order. This process can be time
consuming, and it will delay the processing of your payment, and submission of
your information to the appropriate state.
Q: Since my renewals will be submitted electronically, how late can I wait
to submit my renewals and payment?
A: This deadline will vary, based by state. Some states allow
registrants to process their electronic renewals through us, up to the day
before the registrations expire. For a majority of states, particularly
the end-of-year renewal states, we must submit our information and payments
prior to the state's deadline. Erenewals orders that are
created / processed 'on' the state's deadline will not be sent to them until the
following business day, which would then require the application of late fees.
As a reminder, payments by check must be received by KRS, no later than five business days, prior to the state's expiration date. Checks received after this cut-off time may not clear in time to be submitted before the state's deadline, and applicable late fees may be assessed.
Q: Can I send Kelly Registration Systems my data, but send the check to the
state?
A: No. The payment and renewal data must both be submitted to Kelly
Registration Systems.
Q: If I pay by check, what is the
mailing address?
A: Our mailing address is as follows: Kelly Registration
Systems
10115 Highway 142 N
Covington, GA 30014
This address will also be provided during the Erenewals process, once you elect
to submit payment by check.
Customer Service
Q: Is user assistance / technical support available?
A: Should you have questions concerning Erenewals, you may contact Kelly
Registration Systems directly. You may email us at Erenewals@Kellyreg.com
or you may call our office at 1-800-803-5777, Monday through Friday, 8:00am to
5:00pm Eastern Standard Time, excluding holidays.