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Frequently Asked Questions |
General
Level of Difficulty
Type of Renewals Available
Fees
Paper Trail
Security Issues
Privacy Policy
Payment
Customer Service
General
Q: How does Erenewals work?
A: Erenewals is a service provided by Kelly Registration Systems. It
is an electronic method available for registrants to process their registration
/ license renewals quickly via the internet. Fees and the registration data are
submitted from the registrant to Kelly Registration Systems. Kelly
Registration Systems submits your data and funds to the state, who in turn
imports the data directly into their database, reducing the time required for
manual data entry, and the errors that can result from manual data entry.
Q: Why should I use Erenewals?
A: Erenewals allows the user to work with data supplied directly from the
state. As products are renewed, the data is sent back to the state, and
imported directly into their database. This process requires no data entry
by state personnel, and therefore reduces the risk of human error.
Furthermore, the process is faster and more efficient than the conventional
paper renewal method, as multiple states may be processed in one
step.
Q: Is Erenewals really any faster to use
than processing my renewals by hand?
A: Erenewals allows the registrant to speed up the renewal process via an
electronic, user friendly renewal submission process. Although
renewal funds may be paid by a check through Erenewals, debit or credit card transactions
truly are what speed up the process. By utilizing the ability to pay fees
by debit or credit card, the user bypasses the time consuming process of obtaining a
check within the company. In addition, debit or credit card transactions are
processed quickly, as there is no 'waiting time' for funds to clear before
renewals can be processed at Kelly Registrations, as well as at the
state.
Q: How does Erenewals work?
A: Kelly Registration Systems and each
participating state have worked together to determine a format that data
can be uploaded directly into the state's database. Kelly Registration
Systems takes the data obtained through Erenewals, and compiles it into a format
that is sent to the state and uploaded into the state database when the state
desires Kelly transfers funds for the products that have been processed
through Erenewals, and forwards it to the state as well via check or wire
transfer.
Q: Will I receive my approval notice from the state faster if I use
Erenewals than if I send my renewals in by the paper method?
A: All the state has to do is import the data and print out the
certificate. Your renewal certificate should be
generated quicker via Erenewals than if you submit your renewals via the paper
method. As stated above, your transaction may be paid by a check, but
it will be processed even quicker if payment is made via a debit or credit card.
Q: Must Erenewals be used during certain times or days?
A: No. Erenewals, being a web-based program, can be accessed at any
hour, and any day of the week.
Q: How difficult is the process to use Erenewals?
A: The process is quite simple. Anyone that can use a mouse can
navigate easily through Erenewals.
Q: Do I need a specific browser to use Erenewals?
A: No. ERenewals is compatible with Internet Explorer 4 (or higher) and Netscape 4 (or higher)
Type Of Renewals Available
Q: What renewal programs are covered by
Erenewals?
A: Kelly Registrations launched with Pesticide Product renewals and Applicators in Alaska. There are numerous other licenses online for 26 other states.
Fees
Q: How much does it cost to renew registrations / licenses electronically?
A: The cost is very straightforward. The user will incur a $4 convenience
fee (from Kelly Registration Systems) for each license renewed electronically, to pay for processing your credit card.
Q: How can I be sure that my debit or credit
card information is transmitted securely?
A: Kelly Registration Systems uses SSL (Secure Socket Layer) through Verisign for debit and credit card transactions,
to ensure that all information is transmitted over the internet
securely.
Privacy Policy
Q: Will Kelly Registration Systems sell my information (such as products
registered, email address) to anyone?
A: No. All data will be kept strictly between Kelly Registration
Systems and the
state.
Payment
Q: What methods of payment can I use for
Erenewals?
A: Payment may be made online only by credit card. We accept Visa, Mastercard and American
Express.
Q: Since my renewals will be submitted electronically, how late can I wait
to submit my renewals and payment?
A: All renewal submissions and payment must be received by Kelly
Registration Systems until midnight on the state's
designated expiration date.
Q: Can I send Kelly Registration Systems my data, but send the check to the
state?
A: No. The payment and renewal data must both be submitted to Kelly
Registration Systems.