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Frequently Asked Questions |
General
Level of Difficulty
Type of Renewals Available
Fees
Discontinuance
Supporting Documentation
Paper Trail
Security Issues
Privacy Policy
Payment
Customer Service
General
Q: How does Erenewals work?
A: Erenewals is a service provided by Kelly Registration Systems. It
is an electronic method available for registrants to process their registration
/ license renewals quickly via the internet. Fees and the registration data are
submitted from the registrant to Kelly Registration Systems. Kelly
Registration Systems submits your data and funds to the state, who in turn
imports the data directly into their database, reducing the time required for
manual data entry, and the errors that can result from manual data entry.
Q: Why should I use Erenewals?
A: Erenewals allows the user to work with data supplied directly from the
state. As products are renewed, the data is sent back to the state, and
imported directly into their database. This process requires no data entry
by state personnel, and therefore reduces the risk of human error.
Furthermore, the process is faster and more efficient than the conventional
paper renewal method, as multiple states may be processed in one
step.
Q: Is Erenewals really any faster to use
than processing my renewals by hand?
A: Erenewals allows the registrant to speed up the renewal process via an
electronic, user friendly renewal submission process. Although
renewal funds may be paid by a check through Erenewals, debit or credit card transactions
truly are what speed up the process. By utilizing the ability to pay fees
by debit or credit card, the user bypasses the time consuming process of obtaining a
check within the company. In addition, debit or credit card transactions are
processed quickly, as there is no 'waiting time' for funds to clear before
renewals can be processed at Kelly Registrations, as well as at the
state.
Q: How does Erenewals work?
A: Kelly Registration Systems and each
participating state have worked together to determine a format that data
can be uploaded directly into the state's database. Kelly Registration
Systems takes the data obtained through Erenewals, and compiles it into a format
that is sent to the state and uploaded into the state database when the state
desires Kelly transfers funds for the products that have been processed
through Erenewals, and forwards it to the state as well via check or wire
transfer.
Q: Will I receive my approval notice from the state faster if I use
Erenewals than if I send my renewals in by the paper method?
A: All the state has to do is import the data and print out the
certificate. Your renewal certificate should be
generated quicker via Erenewals than if you submit your renewals via the paper
method. As stated above, your transaction may be paid by a check, but
it will be processed even quicker if payment is made via a debit or credit card.
Q: Must Erenewals be used during certain times or days?
A: No. Erenewals, being a web-based program, can be accessed at any
hour, and any day of the week.
Q: Can I register new products with Erenewals?
A: At this time, a few states are participating in New Product
registrations. We hope to add additional states soon.
Level of Difficulty
Q: How difficult is the process to use Erenewals?
A: The process is quite simple. Anyone that can use a mouse can
navigate easily through Erenewals.
Q: Do I need a specific browser to use Erenewals?
A: No. ERenewals is compatible with Internet Explorer 4 (or higher) and Netscape 4 (or higher)
Type Of Renewals Available
Q: What renewal programs are covered by
Erenewals?
A: Kelly Registrations launched with Pesticide renewals in December of
2000, and is now expanding into Animal Remedies. As we grow, other
renewals, such as feeds, fertilizers will be incorporated, as well
Fees
Q: How much does it cost to renew registrations / licenses electronically?
A: The cost is very straightforward. The user will incur a convenience
fee for each product renewed electronically, based on a percentage of the
registration fee. This fee is applied towards
the operation and maintenance of KellySolutions.com. If you
choose to pay by debit or credit card, an additional fee will be applied towards the
balance due, in the amount of 2.5% for Visa / Mastercard or 4.6% for American
Express cards, to cover applicable debit or credit card transaction
fees incurred by Kelly Registration Systems.
Q: I started to renew
my products, but for some, there were additional circles to choose from.
What is the purpose of those?
A: For Manufacturing Use Products or Experimental Use Products, states have varying criteria that will
determine if the registrant/licensee must pay registration fees, or if the
products are exempt from fees. For those products, Erenewals will provide a
brief comment to explain the criteria, as well as the possible options.
The user selects which option applies to that product/license, by clicking in
the circle next to their appropriate selection.
Q: Some states do not require
that fees be paid for alternate brand names of the same product. How does ERenewals
calculate those fees correctly?
A: As with the Manufacturing and Experimental use products,
Erenewals offers the registrant the ability to indicate if products are exempt
from the state registration fee. Products checked as such will not
calculate the fee. Please note, that this information is subject to review
by the state, and each state has the final authority to determine if products
are truly alternate brand names, or if products are considered a separate
registration.
Discontinuance
Q: What is the term "Discontinuance" and how is it used?
A: For certain registrations and/or licenses, states may require what is
called a Discontinuance Period. This period is a process by which
companies inform state departments of their intent to discontinue shipment and
sale of a product within the state. Basically, it is one step taken prior
to cancellation of a product / license by the company, and it allows time for
the remainder of the product to be cleared of the channels of trade. Many
states, if applicable, use a standard of 2 years for a product to be
discontinued before it may be canceled. However, this number varies widely
between states and agencies.
Supporting Documentation
Q: The state requires supporting documents to be
included with my renewals. How can I submit documentation with Erenewals?
A: Kelly Registration Systems has created a web-based program that works in
conjunction with Erenewals. The program, Document Submit, allows the user
to submit supporting documentation, such as product labels, MSDS's, etc., to the
state at the same time that products are processed in Erenewals. The only
requirement is that all documentation must be saved as a PDF. (Printable
Document Format.)
Paper Trail
Q: Will I be able to print a copy of my renewal submission?
A: At the end of the process, users will have the ability to print out a
copy of their transaction, including the product names, EPA ID numbers, (if
applicable) and the
status of each product, whether they were renewed, discontinued, or
cancelled.
Q: Will I get a confirmation of approval?
A: Kelly Registrations will send a confirmation of your renewal submission
to your email address. The state will send confirmation of approvals in the same
manner that you are accustomed to.
Security Issues
Q: Does everyone have access to my data?
A: No. Each company (or their acting agent) registered in the state is given a username and
password that is unique. Each company/agent only has access to their own
registration data.
Q: I lost my password. What can I do to get it back?
A: Contact Kelly Registration Systems by emailing us at Erenewals@kellyreg.com.
Further instruction will be provided upon receipt of your request.
Q: How can I be sure that my debit or credit
card information is transmitted securely?
A: Kelly Registration Systems uses SSL (Secure Socket Layer) through Verisign for debit and credit card transactions,
to ensure that all information is transmitted over the internet
securely.
Privacy Policy
Q: Will Kelly Registration Systems sell my information (such as products
registered, email address) to anyone?
A: No. All data will be kept strictly between Kelly Registration
Systems and the
state.
Payment
Q: What methods of payment can I use for
Erenewals?
A: Payment may be made in three different ways. You may write a paper
check, just as you would if submitting the renewal by mail. You may also
pay with a debit or credit card. We accept Visa, Mastercard and American
Express, and we also offer ACH transaction payments.
Q: Since my renewals will be submitted electronically, how late can I wait
to submit my renewals and payment?
A: All renewal submissions and payment must be received by Kelly
Registration Systems no later than five business days prior to the state's
designated expiration date. This time frame allows paper
checks to clear before Kelly Registration Systems forwards the registration data and
funds to the state.
Q: Can I send Kelly Registration Systems my data, but send the check to the
state?
A: No. The payment and renewal data must both be submitted to Kelly
Registration Systems.
Q: If I pay by check, what is the
mailing address?
A: Our mailing address is as follows: Kelly Registration
Systems
10115 Highway 142 N
Covington, GA 30014
This address will also be provided during the Erenewals process, once you elect
to submit payment by check.
Customer Service
Q: Is user assistance / technical support available?
A: Should you have questions concerning Erenewals, you may contact Kelly
Registration Systems directly. You may email us at Erenewals@Kellyreg.com
or you may call our office at 1-800-803-5777, Monday through Friday, 8:00am to
5:00pm Eastern Standard Time, excluding holidays.